My Oracle Support Banner

Post Voided Transactions Are Not Sent to Retail Merchandising System (RMS) (Doc ID 1920813.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Sales Audit - Version 13.0.2 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Sales Audit (ReSA) 13.0.x, post void transactions are not reflected in Retail Merchandising System (RMS) when the corresponding sale transaction has already been sent.


Steps to Reproduce:

  1. Create a transaction in RMS:  Action -> Sales Audit -> Additional Operations -> Transaction Maintenance -> Action (New) -> (OK).
  2. Fill in the required fields (Transaction should be balanced):
    Items -> Chain(any), Business Day(any), Store(any), Tran. Type(any), Item Type(any), Item(any), QTY (put 1)
    Tender -> Tender Type Group (any), Tender Type (any), Amount (suitable to balance)
    Tax -> Tax type (any), Amount  (suitable to balance)
    Employees -> Register (any), Cashier(any)
  3. Run batches SAEXPRMS and POSUPLD.
  4. Check RMS TRAN_DATA.  Note that the transaction was sent.
  5. Edit the transaction from step 1 in RMS.   Change QTY and suitable amount on Tender and Tax to balance the transaction.
  6. Post void this transaction from step 1.
  7. Run batches SAEXPRMS and POSUPLD.
  8. Check RMS TRAN_DATA.  Note that the  change or post void on the transaction was NOT sent.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.