Due Date Supplement process is not properly updating post-DD tasks
Last updated on AUGUST 28, 2014
Applies to:Oracle Communications MetaSolv Solution - Version 6.0.15 to 6.2.0 [Release 6.0.15 to 6.2.0]
Information in this document applies to any platform.
Customer reporting that under some circumstances, the Due Date Supplement is not updating the due date for post-DD tasks.
And, MSS will not allow the changes to be saved unless the conflicting dates are corrected.
Pre-DD tasks update normally.
From Customer Document
Step 1 – Supplement an order for new Due Date, that has post-DD tasks with at least one NR post-DD task.
Step 2 – Follow Normal Sup Process for New Due Date
Step 3 – Task Due Dates on Pre-DD tasks updated appropriately. Post-DD tasks does not update;
If you hit OK, you get an error message stating those tasks cannot be completed before the DD:
The selected date has violated the task dependency structure and is due
to be completed before its predecessor
Task FDD can not be completed until the same day and time or after task DD.
Step 4 – Updating the scheduled completion time for a task at fault, resets the changes done.
Updating the scheduled completion time of the DD task, recalculates all dates properly .
Users need to manually update the scheduled completion date/time manually, something that MSS should do automatically.
Users need to manually change the date of post-DD tasks accordingly to the due date.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms