Due Date Supplement process is not properly updating post-DD tasks (Doc ID 1921453.1)

Last updated on AUGUST 28, 2014

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 to 6.2.0 [Release 6.0.15 to 6.2.0]
Information in this document applies to any platform.

Symptoms

PROBLEM DESCRIPTION
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Customer reporting that under some circumstances, the Due Date Supplement is not updating the due date for post-DD tasks.
And, MSS will not allow the changes to be saved unless the conflicting dates are corrected.

Pre-DD tasks update normally.


STEPS
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From Customer Document

Step 1 – Supplement an order for new Due Date, that has post-DD tasks with at least one NR post-DD task.

Step 2 – Follow Normal Sup Process for New Due Date

Step 3 – Task Due Dates on Pre-DD tasks updated appropriately. Post-DD tasks does not update;
             If you hit OK, you get an error message stating those tasks cannot be completed before the DD:

Message:
  The selected date has violated the task dependency structure and is due
  to be completed before its predecessor

  Task FDD can not be completed until the same day and time or after task DD.

Step 4 – Updating the scheduled completion time for a task at fault, resets the changes done.
             Updating the scheduled completion time of the DD task, recalculates all dates properly .


BUSINESS IMPACT
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Users need to manually update the scheduled completion date/time manually, something that MSS should do automatically.


WORKAROUND
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Users need to manually change the date of post-DD tasks accordingly to the due date.

Cause

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