COHORT: "Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct. Please check the log file for more details." (Doc ID 1921474.1)

Last updated on DECEMBER 11, 2015

Applies to:

Oracle Health Sciences Cohort Explorer - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

TRC 3.0.1, users are unable to access the Dashboard tab. The Dashboard Tab "is" visible". You get the following message when trying navigate to:

Cohort Explorer --> Dashboard --> Standard Reports:

"Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct. Please check the log file for more details."

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms