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COHORT: "Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct. Please check the log file for more details." (Doc ID 1921474.1)

Last updated on SEPTEMBER 27, 2019

Applies to:

Oracle Healthcare Translational Research - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

TRC 3.0.1, Cohort Explorer:

Users are unable to access the Dashboard tab. The Dashboard Tab "is" visible". You get the following message when trying navigate to:

Cohort Explorer --> Dashboard --> Standard Reports:

"Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct. Please check the log file for more details."

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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