Work Queue Mgr not recording user acceptance of tasks for supplemented orders
(Doc ID 1921971.1)
Last updated on OCTOBER 23, 2018
Oracle Communications MetaSolv Solution - Version 6.2.1 and later Information in this document applies to any platform.
Problem Description: ================
Users finding that even though they are accepting tasks in their work queue, MSS is not writing a note stating the task was accepted. This is happening with tasks belonging to orders that were supplemented.
1. Select a task for an order that was supplemented: the status in the work queue should read: SUP 2. Accept the task 3. Go to Service Request Notes: MSS did not generate a record of the acceptance.
BUSINESS IMPACT: =============== This preempts certain auditing functions from working to follow and analyze performance in the task executions.
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