Work Queue Manager Not Recording User Acceptance of Tasks for Supplemented Orders (Doc ID 1921971.1)

Last updated on MARCH 07, 2019

Applies to:

Symptoms

Problem Description:
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Users finding that even though they are accepting tasks in their work queue, MSS is not writing a note stating the task was accepted.
This is happening with tasks belonging to orders that were supplemented.

STEPS:
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1. Select a task for an order that was supplemented: the status in the work queue should read: SUP
2. Accept the task
3. Go to Service Request Notes: MSS did not generate a record of the acceptance.

BUSINESS IMPACT:
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This preempts certain auditing functions from working to follow and analyze performance in the task executions.

Changes

Cause

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