When OfflineDB Becomes Corrupted, ArrayIndexOutOfBoundsException Error Occurs When Ringing an Item (Doc ID 1922527.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Back Office - Version 13.4.1 and later
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.

 

In Oracle Retail Point of Service (ORPOS) 13.4.x, if the offline DB becomes corrupted for some reason (such as a network error), we receive the following error when attempting to ring an item:

 

Cause

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