Workbench Not Accessible and Displays "Workbench is starting up..." Message Indefinitely (Doc ID 1922958.1)

Last updated on JUNE 21, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 and later
Information in this document applies to any platform.

Goal

After restarting the server that hosts Endeca, the Workbench will not start up. When logging into Workbench the following error is received, and remains indefinitely:

What causes this behavior and how can we resume using Workbench?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms