Workbench Not Accessible and Displays "Workbench is starting up..." Message Indefinitely

(Doc ID 1922958.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 and later
Information in this document applies to any platform.
**Checked for relevance on 1-Mar-2018**


After restarting the server that hosts Endeca, the Workbench will not start up. When logging into Workbench the following error is received, and remains indefinitely:

What causes this behavior and how can we resume using Workbench?


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