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PCM_OP_BILL_ITEM_REFUND Throws TRANS_ALREADY_OPEN Error On brm 7.5 (Doc ID 1923176.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

PCM_OP_BILL_ITEM_REFUND throws TRANS_ALREADY_OPEN error in a hierachical account system:

...

 E 2014-08-03 09:36:35.639  machine1  cm:23979.-166988032  cm_child.c(120):4927 1:machine1:CustomerCenter:0:AWT-EventQueue-2:925:1407083795:0
 bad cm_change_dm_connection, new db=139904752(0.0.86.240), current db=1(0.0.0.1), err=37(PIN_ERR_TRANS_ALREADY_OPEN), errno=11(Resource temporarily unavailable)
 E 2014-08-03 09:36:35.639  machine1  cm:23979.-166988032  fm_bill_utils_bal_grp_lock.c:1454 1:machine1:CustomerCenter:0:AWT-EventQueue-2:925:1407083795:0
 Error in READ_FLDS of :
 # number of field entries allocated 20, used 3
 0 PIN_FLD_POID           POID [0] 0.0.2134.50928 /balance_group 1013322 0
 0 PIN_FLD_ACCOUNT_OBJ    POID [0] NULL poid pointer
 0 PIN_FLD_BILLINFO_OBJ   POID [0] NULL poid pointer
 D 2014-08-03 09:36:35.639  machine1  cm:23979.-166988032  fm_bill_utils_bal_grp_lock.c:1243 1:machine1:CustomerCenter:0:AWT-EventQueue-2:925:1407083795:0
 fm_utils_trans_prep_lock_obj returning
 D 2014-08-03 09:36:35.639  machine1  cm:23979.-166988032  fm_bill_utils_config.c:87 1:machine1:CustomerCenter:0:AWT-EventQueue-2:925:1407083795:0
 ##### op_bill_utils_prep_lock_obj(): output flist NULL flist ptr
 E 2014-08-03 09:36:35.639  machine1  cm:23979.-166988032  cm_utils.c(136):5217 1:machine1:CustomerCenter:0:AWT-EventQueue-2:925:1407083795:0
 Error, calling pre lock obj policy
 <location=PIN_ERRLOC_FLIST:6 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_TRANS_ALREADY_OPEN:37>
 <field num=PIN_FLD_POID:7,16 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
 <facility=0 msg_id=0 version=0>
 E 2014-08-03 09:36:35.639  machine1  cm:23979.-166988032  cm_utils.c(136):798 1:machine1:CustomerCenter:0:AWT-EventQueue-2:925:1407083795:0
 cm_pre_lock_obj() failed. opcode=PCM_OP_READ_FLDS, err=37(PIN_ERR_TRANS_ALREADY_OPEN)
 E 2014-08-03 09:36:35.639  machine1  cm:23979.-166988032  fm_bal_get_balances.cpp:585 1:machine1:CustomerCenter:0:AWT-EventQueue-2:925:1407083795:0
 error in op_bal_get_balances: bal_group custom read_flds input flist is
...

 



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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