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OSM Administrator Connection Error: TNS-12538|SDP Protocol (Doc ID 1923200.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 to [Release 7.2 to 7.3.0]
Information in this document applies to any platform.


When user try to connect with OSM administrator version OSM user receive the error listed bellow.

OSM is installed on exalogic platform and the connection string is with SDP.
From the error customer observe that OSM administrator is not working with the SDP protocol.

Is there any solution or an applicable workaround for this error in such way that we can also use SDP protocol and work also with OSM administrator.?

The  OSM administrator log contains the following information:

Fatal NI connect error 12538, connecting to:

TNS for 32-bit Windows: Version - Production
  Time: 28-AUG-2014 14:22:56
  Tracing not turned on.
  Tns error struct:
  ns main err code: 12538
  TNS-12538: TNS:no such protocol adapter
  ns secondary err code: 12560
  nt main err code: 508
  TNS-00508: No such protocol adapter
  nt secondary err code: 0
  nt OS err code: 0



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