Product Dates Defaulting To '31-Dec-1969' When Moving From "Relative" Setting To "Date" Setting (Doc ID 1923456.1)

Last updated on OCTOBER 17, 2023

Applies to:

Symptoms

On : 7.5.0.4.0 version, Customer Center

When modifying products on the product customization tab that have a relative date offset (e.g. 93 days offset configured at deal level), while switching from the valid "Relative" offset and clicking on the "Date" to manually set the date via calendar, the default setting is '31-Dec-1969'.

This value seems to be linked to the new "details" time fields. For example, cycle_start_details_t was added during the upgrade from BRM 7.0 -> BRM 7.5. However, there does not seem to be a readily available setting that will correct the presentation issue with these date fields.

ACTUAL BEHAVIOR
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The date default setting is '31-Dec-1969'

EXPECTED BEHAVIOR
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The date should default to 93 day offset as configured, or at the very least to the present date.

STEPS
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1.) Modify an existing deal through Pricing Center to give it a relative offset in the cycle_start_t or cycle_end_t.
2.) Then commit that change and re-open Customer Center
3.) Purchase the plan that contains the deal you modified
4.) Then while in the purchase wizard, specifically in the product customizations step, de-select the "Relative" radio button and select the "Date" radio button.

Changes

Cause

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