OPPM Users Are Logged off Shortly or Immediately after Login

(Doc ID 1923488.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Primavera Portfolio Management - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

On OPPM (all versions) users are logged off shortly, or immediately after logging on to the application.

ACTUAL BEHAVIOR
---------------
Users are logged off of the application with the following error message.

 

EXPECTED BEHAVIOR
-----------------------
Users should not be logged off.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log on to OPPM

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform any work in OPPM

Cause

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