Central Office: Cannot Search for a Customer After Creating a New Customer With Special Pricing (Doc ID 1923649.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Central Office - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

We receive the following error in Central Office (CO) when trying to search for a customer who has special pricing settings:


Steps to Reproduce:

  1. Log in to CO.
  2. Create a new customer and select special pricing (e.g., Senior).
  3. Complete all fields and create the new customer.
  4. Select Customer tab.
  5. Search Customer by Customer ID.
  6. Enter Customer ID and click Search.
  7. Note the error above.

Cause

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