Net Change Refresh Collection Is Not Collecting All The Work Orders (Doc ID 1923716.1)

Last updated on JUNE 27, 2018

Applies to:

Symptoms

On : 12.1.3 version, Data Collections

ACTUAL BEHAVIOR
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Net change refresh Collection is not collecting all the work orders

We have Implemented Net Change refresh Collection last week & we are noticing that few of the work orders are getting not collected,

 Since few work orders are getting not collected Scheduler/ Planners are loosing the visibility & Affecting the Scheduling of 60 Plants

Process -

1) Within ASCP ( Destination instance) we have 2 instances 1) PRD 2) CCP we are running collection for both these daily once
2) CCP instance is being used for Production scheduling & we run Net change refresh collection every 1 hr to make sure the new workorders & changes on the existing work orders are collected.
3) In last 2 days we are observing the Workorders are getting missed after Net change collection & changes in the work order are also not getting collected

EXPECTED BEHAVIOR
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to collect all work orders

STEPS
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The issue can be reproduced at will with the following steps:
1.Run Net change refresh collection every 1 hr

 

Cause