In ORBO, Count Value is not Appearing for Tender Which are not Configured to Count at Reconcile (Doc ID 1923953.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Back Office - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Back Office (ORBO), count value is not appearing for tender which are not configured to count at reconcile, during till Reconciliation and in over and short value is appearing

Steps to Reproduce:

1. log into ORBO and set the parameters

Below are the parameter values

a. Blind reconcile - Yes
b. Tenders to count at reconcile – Cash, check, traveler’s check
c. Count Float At Open - No
d. Count Float At Reconcile- No
e. Count Till At Reconcile- Summary

2. Log into Oracle Retail Point of Service (ORPOS)
3. Perform transactions using tender types cash, check,Travelers check and Debit/Credit
4. Close the till
5.Log into ORBO
6. Click on Store Ops>Reconcile till>
7. Count only cash,check and travelers check(here not counting Credit/Debit)
8.click next
9.Till reconciled Successfully
10.Observe the till count report counted values appear in the report
11.click Done
12.Observe TillReconcile Summary Report - Visa(Credit/Debit) counted value is not appearing and over/short value appearing in negative.

Cause

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