OSM Troubleshooting Guide
(Doc ID 1925114.1)
Last updated on SEPTEMBER 16, 2024
Applies to:
Oracle Communications Order and Service Management - Version 7.2.0 to 7.2.4 [Release 7.2]Linux x86-64
Oracle Solaris on SPARC (64-bit)
Purpose
This document describes recommended practices for troubleshooting Oracle Communications Order and Service Management.
For Release 7.3.X and Higher, please refer to the Oracle Communications Order and Service Management System Administrator's Guide
Troubleshooting Steps
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In this Document
Purpose |
Troubleshooting Steps |
Scope |
Terminology |
Configuration and Tuning |
Operating System |
CPU |
Memory |
Network |
Storage |
Java |
Bytecode Generation |
Garbage Collection |
Heap Space |
Thread Dumps |
WebLogic |
64-bit Fusion Middleware |
Production Mode |
Native IO |
Transaction Timeout |
Stuck Thread Max Time |
Domain Log Broadcaster |
Log Size and Rotation |
Keystores |
Listen Address |
JDBC Logging |
Oracle HTTP Server |
JMS |
File Stores |
Load Balancing |
JMS Messaging Bridge |
SAF Conversation Idle Time |
Database |
Redo Logs |
Tablespaces |
OSM Database Statistics |
Coherence |
Well-Known Addresses and Authorized Hosts |
Design Studio |
Cartridge Deployment Timeout |
Troubleshooting Tools and Applications |
OSW Black Box |
Remote Diagnostics Agent |
Operating System RDA Report |
Oracle WebLogic RDA Report |
Oracle Database RDA Report |
Oracle RAC Cluster RDA Report |
OSM RDA Report |
GCViewer |
Java VisualVM |
JMap |
JStack |
ThreadLogic |
Oracle WebLogic Server Administration Console |
System Status |
Server Logs |
JMS Queues |
OSM Web Services |
Oracle Enterprise Manager |
Performance |
Top SQL Statements |
AWR Reports with ADDM Analysis |
SoapUI |
OSM Task Web Client |
Reporting Page |
Design Studio |
Cartridges |
Troubleshooting OSM Performance |
Troubleshooting Stuck Orders |
Failed Order Validation |
Cartridge Metadata Errors during Order Creation |
Permission Issues |
Messages Propagation Issue between OSM and Client System |
Messages Propagation Issue between OSM COM and OSM SOM |
No Response from External System |
Automation Failed to Process Response |
Build-Up of Tasks in Received State |
Build-Up of Manual Fallout Tasks |
Backlog on JMS Queue |
External Downstream System is Slow to Respond |
Common Problems |
Operating System |
Too Many Open Files |
Java |
Out of Memory |
WebLogic Server |
HTTP Proxy Fails on a Clustered System |
Error: "No Backend Servers Available" |
Error: "Login failed. Please try again." |
Reached Maximum Capacity of Pool |
OSM |
OSM Worklist Appears Slow |
Cannot Log In or Access Certain OSM Functionality |
Custom Automation Plug-in Not Getting Called |
OSM Fails to Deploy |
Design Studio |
Quick Fix Button Does Not Work |
Metadata Errors |
Platform-Specific Issues |
Gantt Charts on Solaris 5.10 |
Troubleshooting Notes |
Best Practices |
Configuration |
Change Management |
Monitoring |
Support Checklist |
References |