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OSM Troubleshooting Guide (Doc ID 1925114.1)

Last updated on FEBRUARY 06, 2023

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 to 7.2.4 [Release 7.2]
Linux x86-64
Oracle Solaris on SPARC (64-bit)


This document describes recommended practices for troubleshooting Oracle Communications Order and Service Management.

For Release 7.3.X and Higher, please refer to the Oracle Communications Order and Service Management System Administrator's Guide

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Configuration and Tuning
 Operating System
 Bytecode Generation
 Garbage Collection
 Heap Space
 Thread Dumps
 64-bit Fusion Middleware
 Production Mode
 Native IO
 Transaction Timeout
 Stuck Thread Max Time
 Domain Log Broadcaster
 Log Size and Rotation
 Listen Address
 JDBC Logging
 Oracle HTTP Server
 File Stores
 Load Balancing
 JMS Messaging Bridge
 SAF Conversation Idle Time
 Redo Logs
 OSM Database Statistics
 Well-Known Addresses and Authorized Hosts
 Design Studio
 Cartridge Deployment Timeout
 Troubleshooting Tools and Applications
 OSW Black Box
 Remote Diagnostics Agent
 Operating System RDA Report
 Oracle WebLogic RDA Report
 Oracle Database RDA Report
 Oracle RAC Cluster RDA Report
 OSM RDA Report
 Java VisualVM
 Oracle WebLogic Server Administration Console
 System Status
 Server Logs
 JMS Queues
 OSM Web Services
 Oracle Enterprise Manager
 Top SQL Statements
 AWR Reports with ADDM Analysis
 OSM Task Web Client
 Reporting Page
 Design Studio
 Troubleshooting OSM Performance
 Troubleshooting Stuck Orders
 Failed Order Validation
 Cartridge Metadata Errors during Order Creation
 Permission Issues
 Messages Propagation Issue between OSM and Client System
 Messages Propagation Issue between OSM COM and OSM SOM
 No Response from External System
 Automation Failed to Process Response
 Build-Up of Tasks in Received State
 Build-Up of Manual Fallout Tasks
 Backlog on JMS Queue
 External Downstream System is Slow to Respond
 Common Problems
 Operating System
 Too Many Open Files
 Out of Memory
 WebLogic Server
 HTTP Proxy Fails on a Clustered System
 Error: "No Backend Servers Available"
 Error: "Login failed. Please try again."
 Reached Maximum Capacity of Pool
 OSM Worklist Appears Slow
 Cannot Log In or Access Certain OSM Functionality
 Custom Automation Plug-in Not Getting Called
 OSM Fails to Deploy
 Design Studio
 Quick Fix Button Does Not Work
 Metadata Errors
 Platform-Specific Issues
 Gantt Charts on Solaris 5.10
 Troubleshooting Notes
 Best Practices
 Change Management
 Support Checklist

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