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MISSING_TRAN_BIG_GAP Error In ReSA Even If Transaction Exists (Doc ID 1925414.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Sales Audit - Version 14.0.1 and later
Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.


Why MISSING_TRAN_BIG_GAP is encountered while uploading RTLOG to ReSA?

Steps To Reproduce:

 a)  Generate an RTLOG from POS for the following steps :

  1.  Open the Store
  2.  Open 5 Registers
  3.  Open 5 Tills
  4.  Close 4 Tills
  5.  One Sale transaction in one Till
  6.  One Return Transaction on same Till
  7.  Close Remaining Till
  8.  Reconcile all 5 Tills
  9.  Close the all 5 Registers and Close the Store

b) Upload this RTLOG to RESA to get the "MISSING_TRAN_BIG_GAP" error in the sa_error table


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