My Oracle Support Banner

Writeoff Reversal Is Not Getting Completed (Doc ID 1925439.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

When a writeoff reversal should be performed (directly or within a payment), it's not getting completed without showing any error.
In logs we've found below record:

D Sun Jun 1 01:00:50 2014 brm01 cm_aia:2971 fm_ar_reverse_writeoff.cpp:1564 1:brm01:UnknownProgramName:0:Thread 1:62606:1402313345:0
return flist of read flds for writeoff item :
# number of field entries allocated 20, used 2
0 PIN_FLD_POID POID [0] 0.0.0.1 /item/writeoff 266042530 2
0 PIN_FLD_EVENT_POID_LIST STR [0] ""
E Sun Jun 1 01:00:50 2014 brm01 cm_aia:2971 fm_ar_reverse_writeoff.cpp:332 1:brm01:UnknownProgramName:0:Thread 1:62606:1402313345:0
op_ar_reverse_writeoff item already reversed
D Sun Jun 1 01:00:50 2014 brm01 cm_aia:2971 fm_ar_reverse_writeoff.cpp:349 1:brm01:UnknownProgramName:0:Thread 1:62606:1402313345:0
fm_ar_reverse_writeoff error
D Sun Jun 1 01:00:50 2014 brm01 cm_aia:2971 fm_ar_reverse_writeoff.cpp:176 1:brm01:UnknownProgramName:0:Thread 1:62606:1402313345:0
op_ar_reverse_writeoff return flist
# number of field entries allocated 20, used 1
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 266038755 10


The error message 'op_ar_reverse_writeoff item already reversed' is shown, however item is actually not reversed.

Test steps performed:
1. Create customer, run billing for it.
2. Set account status to inactive (10102)
3. Perform a write-off
4. Perform a payment



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.