Writeoff Reversal Is Not Getting Completed (Doc ID 1925439.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

When a writeoff reversal should be performed (directly or within a payment), it's not getting completed without showing any error.
In logs we've found below record:


The error message 'op_ar_reverse_writeoff item already reversed' is shown, however item is actually not reversed.

Test steps performed:
1. Create customer, run billing for it.
2. Set account status to inactive (10102)
3. Perform a write-off
4. Perform a payment



Cause

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