Writeoff Reversal Is Not Getting Completed
(Doc ID 1925439.1)
Last updated on SEPTEMBER 24, 2016
Applies to:Oracle Communications Billing and Revenue Management - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 7.5.0]
Information in this document applies to any platform.
When a writeoff reversal should be performed (directly or within a payment), it's not getting completed without showing any error.
In logs we've found below record:
return flist of read flds for writeoff item :
# number of field entries allocated 20, used 2
0 PIN_FLD_POID POID  0.0.0.1 /item/writeoff 266042530 2
0 PIN_FLD_EVENT_POID_LIST STR  ""
E Sun Jun 1 01:00:50 2014 brm01 cm_aia:2971 fm_ar_reverse_writeoff.cpp:332 1:brm01:UnknownProgramName:0:Thread 1:62606:1402313345:0
op_ar_reverse_writeoff item already reversed
D Sun Jun 1 01:00:50 2014 brm01 cm_aia:2971 fm_ar_reverse_writeoff.cpp:349 1:brm01:UnknownProgramName:0:Thread 1:62606:1402313345:0
D Sun Jun 1 01:00:50 2014 brm01 cm_aia:2971 fm_ar_reverse_writeoff.cpp:176 1:brm01:UnknownProgramName:0:Thread 1:62606:1402313345:0
op_ar_reverse_writeoff return flist
# number of field entries allocated 20, used 1
0 PIN_FLD_POID POID  0.0.0.1 /account 266038755 10
The error message 'op_ar_reverse_writeoff item already reversed' is shown, however item is actually not reversed.
Test steps performed:
1. Create customer, run billing for it.
2. Set account status to inactive (10102)
3. Perform a write-off
4. Perform a payment
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