Writeoff Reversal Is Not Getting Completed
(Doc ID 1925439.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 7.5.0]
Information in this document applies to any platform.
When perform a writeoff reversal (directly or within a payment), it is not getting completed, but return below error.
In logs we've found below record:
The error message 'op_ar_reverse_writeoff item already reversed' is shown, but item is actually not reversed.
Test steps performed:
1. Create customer, run billing for it.
2. Set account status to inactive (10102)
3. Perform a write-off
4. Perform a payment
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