Writeoff Reversal Is Not Getting Completed
Last updated on SEPTEMBER 24, 2016
Applies to:Oracle Communications Billing and Revenue Management - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 7.5.0]
Information in this document applies to any platform.
When a writeoff reversal should be performed (directly or within a payment), it's not getting completed without showing any error.
In logs we've found below record:
The error message 'op_ar_reverse_writeoff item already reversed' is shown, however item is actually not reversed.
Test steps performed:
1. Create customer, run billing for it.
2. Set account status to inactive (10102)
3. Perform a write-off
4. Perform a payment
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