My Oracle Support Banner

Error: "Bad Public User Name or Password. ORA-12638: Credential Retrieval Failed" When Attempting To Login To P6 Professional Client (Doc ID 1925478.1)

Last updated on SEPTEMBER 10, 2019

Applies to:

Primavera P6 Professional Project Management - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to login in P6, the following error occurs.

ERROR
-----------------------
"Bad public user name or password. ORA-12638: Credential retrieval failed"

STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:
Configure alias connection of P6 against an Oracle XE database, at the end the message will appear.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.