Error- Bad public user name or password. ORA-12638: Credential retrieval failed (Doc ID 1925478.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Professional Project Management - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Primavera P6 Professional Project Management

When attempting to login in p6, the following error occurs.

ERROR
-----------------------
"Bad public user name or password. ORA-12638: Credential retrieval failed"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Configure alias connection of P6 against an Oracle XE database, at the end the message will appear.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login in p6.

Cause

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