Error: "Bad Public User Name or Password. ORA-12638: Credential Retrieval Failed" When Attempting To Login To P6 Professional Client

(Doc ID 1925478.1)

Last updated on JANUARY 03, 2018

Applies to:

Primavera P6 Professional Project Management - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to login in P6, the following error occurs.

ERROR
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"Bad public user name or password. ORA-12638: Credential retrieval failed"

STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:
Configure alias connection of P6 against an Oracle XE database, at the end the message will appear.

Changes

Cause

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