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Vendor Collects Payments: Can A Pending Payment Notification Stop A Severance Process? (Doc ID 1926321.1)

Last updated on MAY 04, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.


Is there a feature in CCB that will allow the customer to create a payment in Pending status in CCB in order to stop severance process, but post the actual payment later when they get confirmation from the vendor that collects payments from us? The vendor is offering a new service where they will send an XML file notification to the customer as soon as the customer enters a payment on their site. But the actual payment confirmation will come in a flat file at the end of the night (or the day when the customer schedules the payment for future dated payments).

The customer is using CCB web service to accept payments from their Cashiering system (different from the vendor mentioned above) but in that case the payment gets applied immediately. Can that web service be used in a different way that would allow the customer to accomplish what is described?


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