Why is the parent Trouble Ticket's "Defer to Customer..." pop-up menu item is missing?
(Doc ID 1928269.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
The Trouble Ticket Queue's Right click > Pop-up menu is missing the "Defer to Customer..." option on the parent Trouble Ticket. Why does MetaSolv Solution not allow the parent Trouble Ticket to be deferred to the customer?
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