Why is the parent Trouble Ticket's "Defer to Customer..." pop-up menu item is missing? (Doc ID 1928269.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

QUESTION
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The Trouble Ticket Queue's Right click > Pop-up menu is missing the "Defer to Customer..." option on the parent Trouble Ticket. Why does MetaSolv Solution not allow the parent Trouble Ticket to be deferred to the customer?
 

Solution

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