ACK File Not Imported System Error, unable to update the SAFETYREPORT table for ' REPORT_ID ' nnnn'. System Error Error #: 5,Desc.: Contact your system administrator,Source: Relsys.Persistence.DataAccess
(Doc ID 1928471.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Interchange - Version 7.0.2 and laterInformation in this document applies to any platform.
Symptoms
ACK file is not imported even after dropping the ACK into the inbound folder again.
Following is printed into the ESM_AckImport Log:
10-Sep-2014 07:02:27 AM: ========== Start Receive Process ============
10-Sep-2014 07:02:28 AM DEFAULT : ========== Start Receive Process for File : \\server.domain\PHYSIN\ack__20140904193202.xml ==========
10-Sep-2014 07:02:38 AM DEFAULT : System Error, unable to update the SAFETYREPORT table for ' REPORT_ID ' 26673873'. System Error Error #: 5,Desc.: Contact your system administrator,Source: Relsys.Persistence.DataAccess
10-Sep-2014 07:02:38 AM DEFAULT : ========== Finish Receive Process for file \\server.domain\PHYSIN\ack__20140904193202.xml ==========
10-Sep-2014 07:02:28 AM DEFAULT : ========== Start Receive Process for File : \\server.domain\PHYSIN\ack__20140904193202.xml ==========
10-Sep-2014 07:02:38 AM DEFAULT : System Error, unable to update the SAFETYREPORT table for ' REPORT_ID ' 26673873'. System Error Error #: 5,Desc.: Contact your system administrator,Source: Relsys.Persistence.DataAccess
10-Sep-2014 07:02:38 AM DEFAULT : ========== Finish Receive Process for file \\server.domain\PHYSIN\ack__20140904193202.xml ==========
This is an intermittent issue and occurs only for a few ACK files.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |