On The Resource Heat Map Report, Some Resources Show Incorrect Totals For Number Of Projects (Doc ID 1930062.1)

Last updated on AUGUST 31, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 7.5.6 and later
Instantis EnterpriseTrack - Version 7.5.6 and later
Information in this document applies to any platform.

Symptoms

On : Instantis Enterprise Track - Cloud 7.5.6 version, Reports

ACTUAL BEHAVIOR
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When running the Resource Heat Map report, 2 Resources have incorrect totals for number of Projects.

EXPECTED BEHAVIOR
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When running the Resource Heat Map report, all totals should be correct for each Resource.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the application
2. Go to Reports/Standard
3. Expand folder link where Resource Heat Map is located
4. Run the report named Resource Heat Map
5. Scroll down and and find the Resources in question - see that the Total Demand (TD) numbers do not match 

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, incorrect totals are shown within the report which is given to company management.

Cause

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