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Charging Server (ECS) Stuck In Infinite Loop And Throwing Error "No Customer with id 220715 found in the ECE data store.." (Doc ID 1930259.1)

Last updated on MAY 12, 2021

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version to [Release 11.2.0]
Information in this document applies to any platform.


On : ECE version, Charging Server, in a setup with Offline Mediation Controller (OCOMC), PDC , BRM  7.5 PS6

Issue :

On starting charging server from ecc prompt, it is starting up fine (as per jps output), but in ecs.log file, it is infinitely throwing below error:


Details :

* In the above state, for any CDR submitted from OCOMC, ECE is not giving response, due to which rating is hindered.

* CohQL> select * from State;

* The setup was working ok and these errors started coming up when trying to restart the charging server node

Question :

What is the possible cause of these errors and how to resolve them?


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