Transaction Is Not Active Errors Reported From Same Request Handling Thread (Doc ID 1930429.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Platform - Version 2006.3 and later
Information in this document applies to any platform.

Symptoms

After some time, a server will report "Transaction is not active" errors continuously in all page serving instances. This fills up the logs and blocks the site from operating correctly.

Example error trace:

To identify if you are encountering this issue, review the complete server logs and look at the transaction id in the error message. If that transaction id is repeated in the errors over the course of time, then you are likely encountering this issue. If not, please review <Document 1929520.1> - Understanding and Troubleshooting Causes of Transaction Rollbacks and Timeouts.

Cause

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