New Orders And Profiles Are Not Incrementally Indexed In CSC (Doc ID 1930431.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Commerce Service Center - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When orders or user profiles are created or edited in the Commerce Service Center (CSC) application, the new or updated items are automatically indexed and can be found using the order or profile search. When new users register or new orders are placed in the storefront, a search for those items in CSC will not return anything even after incremental indexing has run.

Performing a manual "Bulk Index" in the /atg/commerce/textsearch/OrderOutputConfig and the /atg/userprofiling/textsearch/ProfileOutputConfig components will correctly index the items and allow them to be found in the CSC application.

Cause

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