ACS Is Not Processing ATOs - Extracted packageID == Null (Doc ID 1930506.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

ACS is not processing ATOs
ATO is in Released status

Error
Caught the following exception in the application log file
java.lang.NullPointerException
at weblogic.security.principal.WLSAbstractPrincipal.hashCode(WLSAbstractPrincipal.java:217)
<PCExtractTask:DEBUG> Extracted packageID == null

What is Working
Standard Export of same change works fine for users having the same roles as the ACS Subscriber

Additional Info
Configured ACS and ensured the following:
1. agileuser and superadmin users are enabled
2. Export privilege is enabled and provided to subscriber
3. Added Enforce Field Level Read privilege to subscriber
4. Verified there are no ATTID=null values in AGILE_FLEX table
5. No averify errors

Steps
1. Setup ACS as outlined in the Agile PLM Administrator User Guide
2. Process a Change through the Workflow to be picked up by ACS to transfer data through an ATO

Changes

 Upgraded from Agile 8.5 to 9.3.3.0

Cause

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