Server Shows Started Shift And MDT Unable To Logon With 'Resource may not be effectively part of more than 1 non-cancelled shift' (Doc ID 1930779.1)

Last updated on OCTOBER 30, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0.1.5 and later
Information in this document applies to any platform.

Symptoms

In several instances a Meter Reader received a message stating, "Resource may not be effectively part of more than 1 non-cancelled shift" on his device when selecting the Start Shift Button.  The crew had only one shift planned for the day and the status of the Shift on the server/CDI was OUT of SERVICE indicating he had already started the shift but was not able to log on to the device.

The Crewshift registry shows:
 a. Crewshift transitioned to Started
 b. Crewshift transitioned to Out of Service

The Crewshift Mobile registry shows:
 a. Created in status Planned

 

Cause

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