Server Shows Started Shift And MDT Unable To Logon With 'Resource may not be effectively part of more than 1 non-cancelled shift'
(Doc ID 1930779.1)
Last updated on FEBRUARY 13, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 126.96.36.199 and later
Information in this document applies to any platform.
In several instances a Meter Reader received a message stating, "Resource may not be effectively part of more than 1 non-cancelled shift" on his device when selecting the Start Shift Button. The crew had only one shift planned for the day and the status of the Shift on the server/CDI was OUT of SERVICE indicating he had already started the shift but was not able to log on to the device.
The Crewshift registry shows:
a. Crewshift transitioned to Started
b. Crewshift transitioned to Out of Service
The Crewshift Mobile registry shows:
a. Created in status Planned
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