Transactions Total Coming Wrong in ORCO Transaction Tracker for Special Order Complete (Doc ID 1931056.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Central Office - Version 13.4.7 and later
Information in this document applies to any platform.

Symptoms

Transactions total coming wrong in co transaction tracker for special order comp

Instructions to Re-create

1) Log into Oracle Retail Point of Service (ORPOS) application.

2) Select "Order" from Transaction

3) Click on "New"

4) Attach customer

5) Add first item

6) Add second item

7) Add third item

8) Change the quantity of third item to 2

9) complete the transaction with 100% deposit amount

10) Select Fulfillment from main screen

11) Select Pickup button

12) Enter order number and fetch the special order created in step 9

13) Pickup first and second item

14) Cancel third item

15) Complete the transaction.

16) Fetch the completed special order in step 15 from transaction tracker in Oracle Retail Central Office (ORCO).

17) It will show 3 row under Item Sold, but we cannot make it out which item is canceled.

Cause

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