Steps to Follow When Claims are Stuck in Status 'Initial'?

(Doc ID 1931179.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.14.1 and later
Information in this document applies to any platform.
Generated KM Note with info from SR 3-9568748461, SR 3-9658559271, SR 3-9636895761

Goal


What should be done/verified when claims are stuck in status 'Initial'?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms