Receiving Labels Cannot Be Reprinted For Cross-Dock Containers (Doc ID 1931899.1)

Last updated on JULY 05, 2016

Applies to:

Oracle Retail Warehouse Management System - Version 13.2 to 13.2.8 [Release 13.2]
Information in this document applies to any platform.

Symptoms

In a cross-dock operation, when try to 'reprint the labels' of the containers, if the container status is 'D' (Distributed), the label is not printed.
No error is shown in the screen, no log is generated in ERROR_LOG table and no record is created in CONT_LABELS_TO_PRINT with label_group = 'REPRINT'.

Steps To Recreate:

   1 - In RMS create and approve a new PO.
   2 - In RWMS, create a PreDist Stock Order for the PO created in the step above.
   3 - Create an appointment for the PO.
   4 - Print the labels for this appointment.
   5 - In the hand held RF device, receive the containers for this appointment.
   6 - Choose one of the received containers, perform a query in CONT_LABELS_TO_PRINT of this container and  try to reprint the label in reprint_null_labels form.
   7 - The system shows the message process successfully, but no label is printed, no log is generated in ERROR_LOG table and no record is created in COUNT_LABELS_TO_PRINT table with LABEL_GROUP = 'REPRINT'

Cause

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