Back Office: Incorrect Count Displayed for Tenders in Reconcile Till Count Report (Doc ID 1932618.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Back Office - Version 12.0 to 14.1 [Release 12.0 to 14.1]
Information in this document applies to any platform.

Symptoms

In Oracle Retail Back Office (BO), we note incorrect counts displayed for tenders in the Reconcile Till Count Report.   In the reported scenario, multiple sale transactions are performed using tender types: Mall Certificate, Check, Traveler's Check, and the till is closed from Point of Service (POS).  The 'Till Reconcile' flow is then initiated from Back Office.   In the 'Reconcile Till Count Report' (displayed after successful till reconcilation), it is observed that the count for the above mentioned tenders is 1 less than the expected count (e.g., if 'Mall Certificate' was used 2 times, then the report displays the count as '1').


Steps to Reproduce:

  1. Log in to POS and ring sale transactions involving tender types: Mall Certificate, Check and Traveler's Check. Use Mall Certificate twice.
  2. Close the till from POS.
  3. Log in to BO and start 'Till Reconcile' flow.
  4. Observe 'Reconcile Till Count Report'.  Incorrect tender count is displayed against the above mentioned tender types, since the Mall Certificate count shows a value of 1.

Cause

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