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While Configuring The Collection Class Control The Collection Process Template Is Not In LOV (Doc ID 1932867.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On : 2.3 version, CR - Credit and Collection, When attempting to save a new Collection Class Control, on the Debt Criteria tab, the Collection Process Template dropdown is not populated, so the system throw the following error:

Collection Process Template field missing. If you need support please supply the following info to system support:

Message number: 2, 253.

The issue can be reproduced at will with the following steps:
1. Go to Collection Class Control
2. Add a new Collection Class Control
3. Go to Debt Criteria tab
4. See that the Collection Process Template dropdown is not populated
5. Try to save, the above error occurs.


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