While Configuring The Collection Class Control The Collection Process Template Is Not In LOV
Last updated on FEBRUARY 22, 2018
Applies to:Oracle Financial Services Revenue Management and Billing - Version 2.3 and later
Information in this document applies to any platform.
On : 2.3 version, CR - Credit and Collection, When attempting to save a new Collection Class Control, on the Debt Criteria tab, the Collection Process Template dropdown is not populated, so the system throw the following error:
Collection Process Template field missing. If you need support please supply the following info to system support:
Message number: 2, 253.
The issue can be reproduced at will with the following steps:
1. Go to Collection Class Control
2. Add a new Collection Class Control
3. Go to Debt Criteria tab
4. See that the Collection Process Template dropdown is not populated
5. Try to save, the above error occurs.
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