While Configuring The Collection Class Control The Collection Process Template Is Not In LOV
(Doc ID 1932867.1)
Last updated on MARCH 12, 2021
Applies to:Oracle Financial Services Revenue Management and Billing - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On : 2.3 version, CR - Credit and Collection, When attempting to save a new Collection Class Control, on the Debt Criteria tab, the Collection Process Template dropdown is not populated, so the system throw the following error:
Collection Process Template field missing. If you need support please supply the following info to system support:
Message number: 2, 253.
The issue can be reproduced at will with the following steps:
1. Go to Collection Class Control
2. Add a new Collection Class Control
3. Go to Debt Criteria tab
4. See that the Collection Process Template dropdown is not populated
5. Try to save, the above error occurs.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document