DP Server goes Down in LSH Application but its Process is still running at OS Level (Doc ID 1933125.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Life Sciences Data Hub - Version 2.4 and later
Information in this document applies to any platform.

Symptoms

On Oracle Life Sciences Data Hub (LSH) 2.4 version,

ACTUAL BEHAVIOR
---------------
When the APPS and SAS DPServers are started, they are listed in LSH application as being running.
After sometime (about 3 hours), the DPServers are listed from LSH as being down, even they are still running at OS level.

EXPECTED BEHAVIOR
-----------------------
It is expected that the DPServers should not go down.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Start the application and SAS DPServers;
2. Verify the status of DPSrvers from LSH application.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms