Search With Store Number Gives Incorrect Result in Return

(Doc ID 1933403.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS) 13.4.x, a search with Store Number gives an incorrect result in Return.  The prerequisite for searching a store number is that Point of Service (POS), Back Office (ORBO), and Central Office (ORCO) must be integrated.

Steps to Reproduce:

  1. Link a customer to the transaction.
  2. Select Return and search for the Store Number. 
  3. Enter any invalid value in Store Number field (for example, 'abcd') and press Enter.

    Actual Result: POS displays all the transactions of the linked customer.
    Expected Result: If a transaction is not found for the store number, then a proper error message should be displayed.


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