Unknown Exception Occured Message Displayed Same Till Is Opened on Offline Register in ORPOS (Doc ID 1933406.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4 to 14.0.2 [Release 13.4 to 14.0]
Information in this document applies to any platform.

Symptoms

Oracle Retail Point of Service (ORPOS) allows a user to open duplicate tills on the same business date in different registers.  This can happen when one of the registers is offline, which results in the following error:

 


Steps to Reproduce:

  1. Open Register 130, Open Till - 130 on the same register.
  2. Open Register 131 in offline mode.  Open till 130 here while the register is offline.
  3. Bring register 131 online to the pos server
  4. Select POS

"An unexpected exception occurred. Please contact your system administrator.Press Enter to return to the previous screen"

Cause

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