Searching Corporate Address Book Displays "Sorry, an error occurred" Instead of Results

(Doc ID 1933444.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.


When searching the Corporate Address Book (CAB), a user is confronted with the error "Sorry, an error occurred" in the results window.  This may also happen automatically, when the user enters the Address Book, selects Corporate Directory, and then clicks in the "Display Name or Email" field, without having entered any search criteria.

If we set DEBUG logging on ADDRESS_BOOK and view the iwc.log after reproducing the problem, we may see the following errors:





Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms