How to integrate an answerflow response into Infocenter

(Doc ID 1933723.1)

Last updated on MAY 09, 2018

Applies to:

Oracle Knowledge - Version 8.5.1 to 8.6 [Release 8.5 to 8.6]
Information in this document applies to any platform.

Goal

How is a managed answer or intent response integrated to an answerflow process?  These jsps can be integrated into infocenter to invoke an answerflow from search results or from some other customized way.  Also as described in the Answerflow documentation the Answerflow channel can be crawled.

Answerflow documentation is under the Search folder here.

https://docs.oracle.com/cd/E38110_03/ok_8.6_af_impl_user_gd.pdf
“Integrating Processes in End-User Interfaces”
Procedures for developers to integrate published process flows into Information Center or custom service web applications by using the Sample UI reference application project. This chapter also has information on making process flows available by way of Search as Managed Answers or in search results of the crawled AnswerFlow-specific IM channel.

pg 16 - Working With the AnswerFlow Channel in Information Manager - you can add attributes to crawl that will return in search.

Using Search for Process Integration - pg 86 - 87
You can integrate process flows in web applications by using Search to:
• Return a search result for an AnswerFlow process flow by way of a Managed Answer or by firing an Intent response.
• Crawl the AnswerFlow Information Manager Channel and find process flows by way of Search Results.

The attributes added for crawling need to be set crawlable - by using the search attribute on the attribute properties page.

Solution

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