Cannot View PDF Reports - File Does Not Exist Error Or Page Displays Blank (Doc ID 1934315.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical - Version 4.6.6 and later
Information in this document applies to any platform.

Goal

When trying to view the pdf output for a report job, the customer gets a file does not exist error and sometimes it takes a few seconds and just displays a blank page, even though the file exists in the directory on the database server.

It appears that the report(s) can be viewed after they wait for about 2 mins and then they can view the pdf.

The rwserver.log shows the following:
...

*** 2014/8/4 7:54:29:847 -- Reports Server is starting up
*** 2014/8/4 7:54:36:198 -- Reports Server started up engine rwURLEng-0
*** 2014/8/4 7:55:41:980 -- Reports Server started up engine rwEng-0
*** 2014/8/4 7:56:42:99 -- Shutting down engine rwEng-0
*** 2014/8/4 7:56:42:99 -- Reports Server shut down engine rwEng-0
*** 2014/8/4 7:59:43:37 -- Reports Server started up engine rwEng-0
*** 2014/8/4 8:2:23:210 -- Shutting down engine rwEng-0
*** 2014/8/4 8:2:23:210 -- Reports Server shut down engine rwEng-0

...

Is this a setup issue? What is causing this to occur?
 

Solution

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