Error: "Action cannot be completed because Visualizer can no longer connect to the database and will need to close." When Saving Changes In Visualizer (Doc ID 1935299.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Professional Project Management - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

On : 8.3 version, P6 PPM, Project Manager/Visualizer

When attempting to Save Changes in Visualizer,
the following error occurs.

ERROR
-----------------------
Action cannot be completed because Visualizer can no longer connect to the database and will need to close.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into P6
2. Tools > Visualizer
3. Open layout > Save Changes

Cause

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