When Selecting Messages From The Bottom Up, Messages Can Not Be Deselected Using Shift And Down Arrow Key

(Doc ID 1935302.1)

Last updated on JANUARY 05, 2018

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Information in this document applies to any platform.


On Convergence 3 patch 1, when selecting the 'lowest' message by simultaneously pressing Shift and the Arrow Up key, then
messages are getting selected (as expected).  However, when using the Arrow Down key, message are not getting deselected.

The issue can be reproduced with the following steps:

  1. Go to the last message in a folder, eg. INBOX, with 'last' being the message at the bottom.

  2. Press the Shift and Arrow Up key simultaneously to select messages from the bottom towards the top

  3. Try deselecting the last selected message by pressing Shift and Arrow Down key.

Result:  you will notice that the deselection of messages is NOT happening.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms