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MDT Login Screen Does Nothing Due to Mobile Device OS Bug (Doc ID 1935735.1)

Last updated on SEPTEMBER 29, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 and later
Information in this document applies to any platform.

Symptoms

We've had a number of MDTs come in from the field where, once the user id and password is filled in, and login is pressed, the password is blanked and nothing else happens on the screen.
You can fill in the password again and press the login and it gets blanked again and the exit button stops working at that point as well. This has been occurring for some time.

MDT logs include the following where, 'Adding Data into SoftReferenceHashMap' appears continuously:

 

Cause

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