Upgrade Hangs On SP_CR22014 Process and Never Completes (Doc ID 1937217.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

The upgrade from 6.2.1.589.4 to 6.2.1.738 (<Patch 18613470> - MSS_6_2_1_B738) hangs on the SP_CR22014 process for several hours and never completes.

How to reproduce the issue:
1. Download and apply a patch (in this case it MSS_6_2_1_B738)

2. Upgrade the database per the instructions outlined in the Installation Guide
  
  - Oracle® Communications MetaSolv Solution Installation Guide Release 6.2.1
  - Chapter 6 - Upgrading Oracle Communications MetaSolv Solution
  - Installing a Maintenance Release or Patch on the Database

Cause

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