Alerts and Workflows not Working With Error "Root element is missing" in the ProSight Logs (Doc ID 1937443.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera Portfolio Management - Version 9.0SP1 and later
Information in this document applies to any platform.

Symptoms

On : 9.0SP1 version, Setup Module

ACTUAL BEHAVIOR
---------------
Item status changes are not triggering alerts and workflows

EXPECTED BEHAVIOR
-----------------------
Changes that are made to items that are configured to trigger alerts and workflows should work without issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive the notifications of the changes that were made.

Cause

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