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RPM Login Fails With "com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: Could not perform user name lookup" Error (Doc ID 1937748.1)

Last updated on MAY 06, 2021

Applies to:

Oracle Retail Price Management - Version 14.0 and later
Information in this document applies to any platform.


After a new installation of Retail Price Management (RPM) 14.0.1, users are unable to log in to the RPM application.  They are getting the following errors even after entering valid credentials during login:

Steps to Reproduce:

  1. Install RPM 14.0.1.
  2. Try to log in to RPM application, notice above errors


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