Positive Refund Tax Being Printed on Receipt for Items With Threshold Tax In a No Receipt Return

(Doc ID 1939100.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), the Tax value is positive when returning with no receipt.  The value should be negative to coincide with the negative return value.

Steps to Reproduce:

1. Log in to ORPOS.
2. Select Return on sale screen.
3. Select No Receipt.
4. Enter item with required tax setup (RU_TX_GP.CD_TX_RT_RU_USG = 2).
5. Link a customer.
6. Item is added on sale screen.
7. Tax amount shown on sale screen is positive instead of negative.
8. Complete transaction via tendering.
9. See receipt where tax amount is positive as well:

       
__________________________________________

11/4/14                            8:42 AM
Trans.: 0057                  Store: 04241
Reg.: 129                        Till: 129
Cashier: Applicatio      Sales: Applicatio
Customer: John Q. Customer

                  Return

Barcode 04241129005720141001
__________________________________________

CoolBox                         (10.00) T
  1234              1 @      10.00
  Orig. Receipt: None

Subtotal                        (10.00)
Total Sales Tax                   2.50

Total                            (7.50)



  Store Credit Issued            (7.50)
  Store Credit #: 04241129140003
  Name: John Q. Customer
  ID Type: Driver's License

Total Tender                     (7.50)

Change Due                        0.00

               Customer Copy
__________________________________________

 

Cause

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