Rescheduling Collections Action Fails with "Enter a date equal to or later than <ENTRY DATE>" (Doc ID 1939141.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

Issue is clarified that :

Rescheduling of Collections actions failed in few cases with the following error message even if the "Scheduled To" is greater than the date mentioned in the error message.


PS: ENTRY DATE = Date on which Billinfo entered into Collections

Here are a few observations :

  1. If action type is 'Promise to Pay', then this issue occurs when we try to change Scheduled to date by more than 3-4 days. For example, if Entry date = 3 Sep 2014, Scheduled On = 10 Sep 2014 
    •  Scheduled to = 15 Sep 2014 --> It fails
    • Scheduled to = 4 Sep 2014   --> It works fine.
       
  2. If action type is Manual then this issue occurs only if we try to change month. For example, if Entry date = 3 Sep 2014, Scheduled On = 10 Sep 2014
    • Scheduled to = 5 Oct 2014 --> It fails
    • Scheduled to = 25 Sep 2014 --> For any date in same month, it works fine.

Steps to reproduce:

  1. Login to Collections Centre with user having Collections Manager role
     
  2. Search for assigned Bill Units
     
  3. Select bill unit and open Collections Activity window by choosing => 'Actions -> Collections Activities'
     
  4. On Collections Activity window, click on 'Actions -> Action Properties'
     
  5. Change 'Scheduled To' date to date greater than 'Scheduled On' and Entry date
     
  6. Select 'Follow on tasks -> No change'
     
  7. Select any reason from drop down list
     
  8. Click 'OK'. Error window will pop-up with message "Enter a date equal to or later than June 28, 2014". Note: Entry date = June 28 2014

 

Cause

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