Order Getting Stuck In Amending - ORA-20084: Cannot move to the next task (Doc ID 1939197.1)

Last updated on NOVEMBER 05, 2014

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

When a task uses "calculate duration based on calendar" with a 'undo' action of "do nothing" OSM fails to undo a task with error "cannot calculate expected completion time" when no workgroup has 'undo' permission, even though the expected completion time should be immediate in this case.

In the log file you can see following error:

<01-Oct-2014 3:52:09,654 EDT AM> <ERROR> <core.logSQLException> <ExecuteThread: '11' for queue: 'oms.automation'> <SQL Exception 20,084 : ORA-20084: Cannot move to the next task. Cannot calculate expected completion time.
 Cannot find the schedule.  task mnemonic = SyncCustomerSITask
ORA-06512: at "OSMDEV3.ERROR_MSG", line 8
ORA-06512: at "OSMDEV3.OM_CALENDAR_LIB_PKG", line 282
ORA-06512: at "OSMDEV3.OM_WF_API", line 2449
ORA-06512: at "OSMDEV3.OM_WF_API", line 9817
ORA-06512: at line 1

Cause

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