Unable To Search By Cross Reference In Connection References Search Window; "No rows were found matching search criteria."

(Doc ID 1939794.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution version 6.2.1.528

Unable to search for a circuit using the Connection ID field in the Connection References Search window. A "No rows were found matching search criteria." message is thrown. However, the circuit can queried in the Connection Design Search window using the Connection Ref field.

According to the MetaSolv Solution Online Help documentation, the Connection Reference function allows users to associate a synonym or cross-reference with the connection ID your company has assigned to a connection and the connection ID your customer has assigned to a connection. Connection references enable you to search for a connection using your customer’s connection ID when you do not know the connection ID your company has assigned to the connection.

 




STEPS
-----------------------
The issue can be reproduced at will using the following steps:

1. Inventory Management

2. Connection Design

3. Create a simple Facility circuit using Add New

4. Right click on the new circuit in the Connection Design Search window and select "Connection References..."

5. Add the Synonym Reference having a Connection ID and Connection ID Provider Name

6. Click OK and Close

7. Click Connection References

8. Enter the Connection ID and click Search --> "No rows were found matching search criteria." message is thrown

9. Enter the Connection ID Provider Name and click Search --> The circuit displays

10. Query for the circuit in the Connection Design Search by entering the Connection ID in the Connection Ref field --> The circuit displays


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot search for circuits in the Connection References Search window using the Connection ID.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms