Convergence 3 How To Remove The Select All Button In Mail

(Doc ID 1940151.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Information in this document applies to any platform.

Goal

Convergence displays all messages in the mailbox, a scroll bar is presented when the message list is longer than one page.   Users are hitting "select all" assuming it only selects messages on the visible page, not the messages that are visible by scrolling down the page with the scroll bar. 

In this instance the customer chose to remove the "select all" button from the Convergence Mail interface. Users will still be able to select individual messages to delete or move, but not all messages in the folder at once. 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms