Unable To Process The Order Post Amendment (Doc ID 1941010.1)

Last updated on NOVEMBER 05, 2014

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

During supplement order, order is getting stuck at a specific function.  The following exception is also seen:

 

####<Oct 8, 2014 11:55:54 AM CDT> <Error> <oms> <kstllosmd07> <OsmServer1> <ExecuteThread: '21' for queue: 'oms.automation'> <oms-automation> <BEA1-4DD89D27F2E90CA2CDA6> <2ae0c9ce768db00c:-7b2167c5:148f08d6375:-8000-0000000000001f6c> <1412787354451> <BEA-000000> <core.logSQLException: SQL Exception 20,503 : ORA-20503: no current hist_seq_id found for given automation context.
ORA-06512: at "ORDERMGMT1.OM_AUTOMATION_PKG", line 27
ORA-06512: at "ORDERMGMT1.OM_AUTOMATION_PKG", line 89
ORA-06512: at line 1

java.sql.SQLException: ORA-20503: no current hist_seq_id found for given automation context.
ORA-06512: at "ORDERMGMT1.OM_AUTOMATION_PKG", line 27
ORA-06512: at "ORDERMGMT1.OM_AUTOMATION_PKG", line 89
ORA-06512: at line 1

at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:462)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:405)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:931)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:481)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:205)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:548)
at oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:213)
at oracle.jdbc.driver.T4CCallableStatement.executeForRows(T4CCallableStatement.java:1111)
at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1488)
at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3769)
at oracle.jdbc.driver.OraclePreparedStatement.execute(OraclePreparedStatement.java:3954)
at oracle.jdbc.driver.OracleCallableStatement.execute(OracleCallableStatement.java:9353)
at oracle.jdbc.driver.OraclePreparedStatementWrapper.execute(OraclePreparedStatementWrapper.java:1539)
at weblogic.jdbc.wrapper.PreparedStatement.execute(PreparedStatement.java:99)
at com.mslv.oms.dataaccesslayer.CallableProxy.executeStatement(Unknown Source)
at com.mslv.oms.dataaccesslayer.AbstractProxy.execute(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.a(Unknown Source)


Cause

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