Remote Diagnostic Agent (RDA) Fails to Collect Control Plans on the SMS Server (Doc ID 1942078.1)

Last updated on MARCH 27, 2015

Applies to:

Oracle Communications Network Charging and Control - Version 4.4.1 and later
Information in this document applies to any platform.

Symptoms

The Remote Diagnostic Agent (RDA) tool does not collect the exports of the control plans on the Service Management System (SMS) server.

This is an annoying issue as support engineers may ask for Control Plans (CP) in the course of the investigation, whereas these Control Plans could have been collected initially by running the RDA report.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms